At Innovcart, we strive to deliver your orders in a timely and efficient manner. Please review our shipping and delivery policy to understand how we manage the process.
1. Shipping Locations
1.1. We currently ship products within India. International shipping options may be available depending on the product and location.
1.2. Some remote areas may experience longer delivery times, and additional shipping charges may apply.
2. Shipping Methods & Costs
2.1. We offer a variety of shipping options to meet your needs. Shipping costs are calculated based on the weight, dimensions, and destination of your order.
2.2. Available shipping methods include: Standard Shipping: Estimated delivery time of 6-8 business days.
2.3. Shipping costs will be displayed at checkout before you complete your purchase.
3. Order Processing
3.1. Orders are typically processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
3.2. You will receive an email confirmation once your order has been shipped, including tracking information if applicable.
4. Delivery Timeframes
4.1. Delivery times are estimates and are not guaranteed. While we strive to meet these timelines, unforeseen delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or customs processing.
4.2. Innovcart is not responsible for delays caused by the shipping carrier or any other third party involved in the delivery process.
5. Order Tracking
5.1. Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through the carrier’s website.
5.2. If you have any issues with tracking your order, please email our customer support team for assistance on support@innovcart.com
6. International Shipping
6.1. For international orders, customs fees, import duties, and taxes may apply and are the responsibility of the recipient. Innovcart is not responsible for these additional charges.
6.2. Delivery times for international orders may vary depending on the destination and customs processing.
7. Failed Deliveries and Returns
7.1. If a delivery attempt is unsuccessful due to an incorrect address, refusal of the package, or no one being available to receive the package, the order may be returned to us.
7.2. Additional shipping charges may apply to re-ship the package. If the order is not re-shipped, a refund will be issued minus the original shipping costs.
8. Damaged or Lost Packages
8.1. If your package arrives damaged or is lost in transit, please contact our customer support team immediately.
8.2. To know the return procedure for damaged product, please refer our Return & Refund policy page.
8.3. Innovcart is not liable for lost packages marked as “delivered” by the carrier. Please ensure that your shipping address is secure and can accept deliveries.
9. Contact Us
If you have any questions or concerns about your order, please contact us at:
